Work with Sponsorship & Hospitality Coordinator & Special Events Coordinator

Hospitality Roles are divided by Industry Sessions and Events

• Industry Session Responsibilities

  • Welcoming Guests 

  • Setup - Moving Chairs and Preparing the stage 

• Events include Receptions, Filmmaker Mingle, etc

  • Greeting patrons 

  • Checking passes and attendance 

  • Serving experience

  • Tidying up after receptions 

  • Strong communication between teammates

• Hand out free drink tickets

• Upstairs Johnson Hall catering staff

• Check in

• Co-creation of a positive, inclusive, and accessible environment

• Communication with primary supervisor (specified on scheduling)

• Adherence to volunteer dress code (t-shirt and name tag)

• Adherence to confidentiality policy

• Emphasis on customer service

• Open-minded approach to the art presented

• Patience and respect in situations where stress may arise

• Continuous improvement mindset 

• Discuss complaints or dissatisfaction discretely with supervisor especially when festival attendees are present

• Sell tickets, passes, raffle, and merchandise

• Box office tech (iPads, card readers)

• Share information about the festival and films (Info hub)

• Greeting patrons of the festival

• Work with Venue Coordinator to create great experience

• Greeting patrons

• Helping to usher those who need it (In and out)

• Keeping track of patrons and monitoring capacity

• Handling ticket purchases

• Using the scanner to admit patrons

• Controlling lines and communicating who goes where (RUSH vs Ticket Holder)

• Stand by and enjoy the films at your venue!

• Rush Seating = patron needs to purchase a ticket, patron has a pass and has not pre-reserved a seat.

Will start admitting Rush Seating 15 minutes before show begins

Ticket holder seating = those who have purchased a ticket or pre-reserved a seat using their pass. (must be done by 5 p.m. on the day prior to screening)

• Attention to detail

• Ability to execute instructions

• Physically able to do assigned tasks as needed

  • Could be..

    • Trenching

    • Working on ladders

    • Lifting

    • Setting up signage

• Trenching

• Tech set up

• Set up/ strike

• Kid-zone ambassador

  • Facilitate crafts and games

• Help organize/set up merch in tent for opening

• Interact with customers, sell merch using iPad and POS machine

• Answer questions from patrons about the festival

• Clean up tent after close

• Approachable and friendly attitude

• Ability to sell tickets to patrons

• Understanding of the raffle prizes

• Smart Choices 

• Hospitality Roles are divided by Industry Sessions and Events

• Approachable and friendly attitude

• Able to help Not-for-profit organizations set up booths

  • Lifting tables, chairs, bins, etc

• Ready to help and actively looking for ways to help

• Head count

• Greeter at bus stop

• Pick up/drop off run over from unitarian

• Check in

• Set up support for presenters

• Reset after presentation